Purchasing an upgrade from earlier versions to AB Tutor Control v6
You will need to purchase an upgrade to AB Tutor Control v6 before you are able to run this new version. The easiest way to do this is through your account in the licence management system. For more information on how to make orders using this system, please see
I already have an account and want to order more licences. How do I do this?
To ensure a problem-free upgrade, we would recommend you upgrade as follows:
Upgrading the AB Tutor Control Program
1. Download the latest version 6 from your account in the licence management system.
If you are upgrading from a version of AB Tutor Control older than 5, we recommend you first manually de-install the older AB Tutor Control program via 'Control Panel' – 'Add/Remove programs'. If you are upgrading from AB Tutor Control version 5 to version 6, then this is not required as the new version 6 installer will first de-install the older version.
2. During the de-install process, you will asked if you want to remove all configuration files. To keep your groups, policies and start-up passwords etc, click on 'No'
3. Once installed, launch the new program and verify that the correct version has been installed by going to the Help – About menu
Upgrading the AB Client (remote student) machines.
We strongly recommend you remove all policies from each remote client machine before performing the update.
1. First switch on all your client machines and make sure that their network cables are not disconnected.
2. Connect to all your clients using AB Tutor Control.
3. Remove any policies you have set on these clients. You do not need to delete the policies, just make sure that they are not applied to any clients.
4. Select Tools followed by Client Maintenance
5. Select the option Check for Older Client Programs and click the OK button
If the system detects any older remote clients, then the following dialog box will be displayed:
When you do a remote client update, the software will only check the first two digits of a version. So it will only automatically upgrade from, for example, version 6.1 to 6.2 - it will not update clients from 6.1.1. to 6.1.2). Sometimes it may be necessary to do a forced update of the remote clients where you can get the program to ignore the version number of the remote client and update the client to the version running on the tutor program. To do a forced update, select the option Check for Older Client Programs in the Client Maintenance dialog box, press and hold the Ctrl key down then select the OK button. All selected remote clients will now appear in the Update list.
6. Select the workstations to update and press the Update Now button.
7. Check that all the client versions shown in the main Tutor Control program list show the new version. If not, then try again. If this still fails to update, then you will need to manually de-install then re-install the AB Client program on those machines.
If you manually de-install/re-install the AB Client program, remember to enter the correct Connection password during the installation.
Also, if you have set the additional security option to prevent the service being stopped, you will need to remove this before you are able to de-install the client manually. You will know that you have set this option if you get the following error message "Service 'AB Client Manager' (AB Client) could not be stopped. Verify that you hve sufficient privileges to stop system services" when you try and de-install the software.
To remove this option:
a: connect to and select all your clients
b: go to Tools, Connection Security, Additional
c: click in the radio box for "Prevent the Client Service from Being Stopped" to remove this security option - you can always reset it later.
d: Click on Apply - this will allow you to stop the service to be able to de-install the client.
Upgrading through Active Directory
It is possible to remotely deploy the ABClient program to all remote machines by using Active Directory/Group Policies.
How to automate the installation of AB Tutor Control
When performing a remote AB Client deployment via Active Directory, the older version should automatically be de-installed first, however, if you experience any problems updating, we suggest you first run a remote un-install of the AB client program before deploying the new package. As above, you will need to set new passwords at install, and you must remember to allow the service to be stopped in the connection security settings.
Again, we strongly recommend you remove ALL AB Tutor policies running on the remote machines before performing the update.
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