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About Connection Passwords - and why you MUST set them!

Connection passwords are how you protect your clients from being remotely watched and controlled by other tutor programs. Until you have set a connection password on your client machines, any computer running the tutor program may be able to connect to and control your clients. This could include a student with a memory stick who has managed to get hold of a copy of the software (although other security measures can be set to secure your installation of AB Tutor Control further).  Once a connection password has been set on all clients, only those tutor machines with the same password as the clients will be able to connect to them.

To prevent unwanted monitoring of your clients, we recommend that you protect them with connection passwords as soon as possible. Please carefully control who has access to these passwords and change these on a regular basis in case they have been inadvertently disclosed.

What to do when you get the ‘Invalid Connection Password’ message.

When you get the ‘Invalid Connection Password’ message, you know that the client(s) to which you are trying to connect have a different password to that set in your tutor machine.  There is no other situation in which you would get this error message.  Please follow the steps below to try and rectify the situation:

Make sure that you have administrator rights on the computer on which the tutor program is installed. 

Check that you have administrator level access to AB Tutor.  (If you cannot see ‘Tools’ on the menu bar, you know you only have Tutor Level access and you will need to contact the person who set up AB Tutor to allow you to have Administrator Level Access.)

First remove any classroom passwords that you may have set.  You can always re-set them later:

- On the menu bar, go to Groups, Manage Groups
- Select each of the classroom groups in turn.
- Check to see if there is anything (|||||||) in the Classroom connection password box.
- If there is, delete |||||| and click on OK. 
- Do this for every classroom group. 

Now try connecting to your clients again.  If you still cannot connect, try to remember what passwords you had set previously.  Try each one out as follows:

- Go to Tools, Connection Security.
- Enter the password you think you may have set before (e.g. oldpass1)
- Select OK without clicking on apply – this will save the password ‘oldpass1’ on the tutor machine but will not send it - to your clients.
- Try to connect again.

If you cannot connect, go back to a) and try with another password (e.g. oldpass2)

Make sure you try to connect with no password saved on the tutor – delete the password from the tutor by ensuring the password boxes are blank. 

If you have found your old password and can now connect to your clients, then you need to do nothing further, but just make sure you keep a safe record of your password. 

If after trying all the passwords you can remember – and asking all those who have administrator access to AB Tutor if they have changed the passwords - you still get the invalid connection password, then the only thing you can do is to manually re-install all of your clients:

Set a new connection password on your tutor machine (e.g. 12345)

Re-install the software on all your clients, making sure you set the identical connection password (12345) on each of the clients at the time of installation.  If you set no password at installation, for security reasons, the old password which you cannot remember will automatically be picked up. 

You should now be able to connect to all of your clients.