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Welcome to our knowledge base. To find what you're after, use the search box below or choose a category to view listed questions.
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There were 8 questions found for your query:
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 Account Activation Problem - error message "Sorry, there appears to be a problem with your account"
Question:I cannot activate the account using a valid serial number. The internet is not blocked and the returned error message is that "sorry, there is a problem with your account". Cause:You will ...
- Today I get an invalid connection password trying to connect to a group of machines, but I have made no changes.
Invalid Connection Passwords when connecting to groupsProblem: you create a classroom group and set a password on that group on one day and the next day, when you try to connect to that gro ...
- Version 5 - What does the warning: Authentication failure – unauthorised connection, mean?
By setting the additional security flag “Prevent older AB Tutor Control programs from connecting to your remote machines” on your clients, any tutor program not running the same vers ...
- I'm running version 6 - what does the warning 'authentication failure - unauthorised connection' mean?
By setting the additional security flag “Prevent older AB Tutor Control programs from connecting to your remote machines” on your clients, any tutor program not running the same vers ...
- Using Version 6 I have an Account Activation Problem - "Sorry there appears to be a problem with your account"
Question:I cannot activate the account using a valid serial number. The internet is not blocked and the returned error message is that "sorry, there is a problem with your account". Cause:You wi ...
- I get an "Authentication Failure" message and the status "Invalid Connection Password."
Although you are able to ‘see’ a computer, when you try to connect to it, a red ‘No entry’ sign appears over the icon of the computer, the error message ‘Invalid Co ...
- I get an "Authentication Failure" message and the status "Invalid Connection Password"
Although you are able to ‘see’ a computer, when you try to connect to it, a red cross appears over the icon of the computer, the error message ‘Invalid Connection Password̵ ...
- Some of my client connections fail with error 10060 when they are in a classroom group, however if I use 'find ALL' they connect OK
This is down to your DHCP and DNS server (or WINS if you use NetBios) not releasing/refreshing correctly.
The Microsoft DNS services are meant to map the computer's name to i ...
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