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There were 43 questions found for your query:
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 Today I get an invalid connection password trying to connect to a group of machines, but I have made no changes.
Invalid Connection Passwords when connecting to groupsProblem: you create a classroom group and set a password on that group on one day and the next day, when you try to connect to that gro ...
- Version 5 - What does the warning: Authentication failure – unauthorised connection, mean?
By setting the additional security flag “Prevent older AB Tutor Control programs from connecting to your remote machines” on your clients, any tutor program not running the same vers ...
- I'm running version 6 - what does the warning 'authentication failure - unauthorised connection' mean?
By setting the additional security flag “Prevent older AB Tutor Control programs from connecting to your remote machines” on your clients, any tutor program not running the same vers ...
- Account Activation Problem - error message "Sorry, there appears to be a problem with your account"
Question:I cannot activate the account using a valid serial number. The internet is not blocked and the returned error message is that "sorry, there is a problem with your account". Cause:You will ...
- I get an "Authentication Failure" message and the status "Invalid Connection Password."
Although you are able to ‘see’ a computer, when you try to connect to it, a red ‘No entry’ sign appears over the icon of the computer, the error message ‘Invalid Co ...
- I get an "Authentication Failure" message and the status "Invalid Connection Password"
Although you are able to ‘see’ a computer, when you try to connect to it, a red cross appears over the icon of the computer, the error message ‘Invalid Connection Password̵ ...
- Using Version 6 I have an Account Activation Problem - "Sorry there appears to be a problem with your account"
Question:I cannot activate the account using a valid serial number. The internet is not blocked and the returned error message is that "sorry, there is a problem with your account". Cause:You wi ...
- Some of my client connections fail with error 10060 when they are in a classroom group, however if I use 'find ALL' they connect OK
This is down to your DHCP and DNS server (or WINS if you use NetBios) not releasing/refreshing correctly.
The Microsoft DNS services are meant to map the computer's name to i ...
- I have the error message "Connection closed by remote client"
This error is caused by the client (or student) machine being powered down or physically removing the network cable.To ensure the connection is restored immediately the machine returns to the ne ...
- I get a message 'ABClient program is currently running on this computer and you are not authorized to close it.'
For the AB Tutor Control program to scan and find remote client machines, the Client program must not be running on that machine. When you launch the AB Tutor Control Program, it ...
- I never set any connection passwords at all, so how is it possible that there should be password problems
If you have not set any connection passwords, anyone who has managed to get access to a copy of AB Tutor Control, including a student, may have connected to all your unprotected clients and change ...
- I have just re-installed my clients and made sure not to set a password at installation. I definitely have no password set on my tutor. I still cannot connect.
For security reasons, if you re-install the clients and do not set a connection password at the point of installation, the installation program will detect the last password used unless you spec ...
- I get the error message no. 11004
This error can occur when you are trying to connect to a remote machine using the machine's name or a domain name and your network or DNS server is unable to resolve the name correctly. Fo ...
- I can see but cannot connect to my clients and get the "10060" error message.
The 10060 error, "Unable to connect to host: The Attempt to connect timed out without establishing a connection" is almost always caused by a firewall blocking the communication between ...
- I have just upgraded AB Tutor Control and now get 10060 or 10061 error messages.
Most firewalls detect when software programs have been changed (upgraded or corrupted) and, by default, block the new program. You need to make sure that the upgraded program has not be ...
- When I try to connect to a client, it comes up with 10061 error code.
The 10061 error code, 'No connection could be made because the target machine actively refused it' typically occurs when software such as a firewall (including the XP firewall) or Internet/V ...
- I get a warning message 'Unable to resolve host by name. No such host is known (11001)'
The 11001 error message is 'Host not found'. This means that AB Tutor Control is trying to find the actual IP address of the remote machine from the computers name.
This may happen if&nbs ...
- What does the "Warning: The AB Client program is currently running on this computer" mean?
Symptom:When you launch the AB Tutor Control program, you get the following warning message:WARNING: The ABClient program is currently running on this computer. This can cause the 'Find Co ...
- I get an 'Unable to verify your licence' warning but I have valid licences?
Every time a registered copy of the software is launched, AB Tutor Control ‘phones home’ and connects to the license management system via the Internet to check that the installation ...
- Version 6 - How can I configure AB Tutor Control to run through our proxy server?
If any computer on which AB Tutor Control is installed accesses the Internet via a proxy server, then details of the proxy server must be entered into AB Tutor Control's settings.- Launch AB Tutor ...
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