AB Tutor Control Knowledgebase

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There were 20 articles found in this category:
  1. questionHow can I log specific activities on workstations?
    ‘Enable Logging’ Policy This policy allows you to enable logging of specific activities such as logon/logoff activity, which applications are used, which websites are visited and printer activity on specific workstations. Log user Logon/Logoff activity – This will log the dat ...

  2. questionAB Tutor shuts down unexpectedly
    Problem: AB Tutor runs fine, then it beeps 3 times and completely shuts down a little while later. Cause: This is typically caused when a problem occurs with upgrading or when the program (.exe file) is manually copied or moved instead of being installed via the normal MSI setup program. Soluti ...

  3. questionUsing the Policy Time Feature within Policy Manager
    If you select a Permanent policy, then you are given the option to control when that policy will be active throughout the day. By default, the policy is active all day every day. If you wish to de-activate a policy during normal school hours, then: · Select the Inactive opt ...

  4. questionMy teachers do not seem to be able to save policies they create
    Policies are stored in the file called ABControl.xml (or abcontrol.dat in v5). This file is located in the AB Tutor install folder (usually c:\Program Files\ABControl). You will need to make sure that teachers have access rights to write/modify this file. If you have chosen to share a single A ...

  5. questionIs it possible to hide the users screen when selecting lockout, so that I can access the desktop remotely but they cannot see what I'm doing?
    Yes, this was a feature added to version 5 and above which allows the tutor/administrator to'blank' the remote screen during a watch or control.

  6. questionI seem to have lost my 'Watch' toolbar when I watch my client machines
    Sometimes it is possible to inadvertently drag the toolbar off the screen. The best thing to do if this happens is to reset your registry settings back to the defaults. All windows and toolbar settings for AB Tutor are stored in the registry under your user profile. To set these back to the de ...

  7. questionI can't see a list of PCs in the AB Tutor Console, although AB Tutor tells me it's connected to them
    This happens when the bar on the main console screen moves to the top: By 'dragging' this bar down, your list of PCs will be visible again.

  8. questionI can't find the 'Tools' menu, nor can I set passwords or create classroom groups
    There are two levels of access to the Tutor program: Administrator and Tutor. Access to both of these are controlled by start-up passwords. These can be set by selecting Tools, Settings, then cloosing the Passwords tab. (Of course, you have to have administrative level access to get to the t ...

  9. questionHow to use Policies to block printer access
    This policy allows you to control printing from remote machines. You have the option to Allow all printers… except ones you specify, or to block all printers except those that you list. To add printers to the exclusion list, click on the ‘Add…’ button. This will bring ...

  10. questionHow to restrict the functions a teacher can use and the computers a teacher can monitor
    AB Tutor offers all those logged on with administrative rights some very powerful features. We recommend that network administrators do not allow all users administrative access, but that they carefully control who has access to which computers and the functions that these users can access. T ...

  11. questionHow to get the login command to work on Windows Vista and Windows 7
    Microsoft has removed the classic Windows NT style logon screen in Windows Vista and windows 7. You can no longer hit CTRL+ALT+Delete to get to a logon box where you can type in the username and password. To use the 'Login' command from AB Tutor, this username/password login box is required. ...

  12. questionHow to block internet access using AB Tutor Policies
    One of the policies within AB Tutor is ‘Block Internet Access’ - available for NT, 2000, XP, 2003 and Vista only. This works by blocking all access to specified Internet ports. Create a ‘Block Internet Access’ Policy Click on Policies – Policy Manager – Add ...

  13. questionHow do I get Power On Computers to work?
    This is an advanced feature: it requires a certain amount of technical knowledge to enable the remote computers to accept the Wake-on-LAN command. The remote client workstations must have a Wake-on-LAN network adapter and a BIOS that will support it. You must consult your network adapter an ...

  14. questionHow do I create classroom groups?
    Classroom Groups Creating Classroom Groups When you first launch AB Tutor it will find all the computers on the network that share the same connection password – this could run into hundreds depending on the size of your installation. So to ensure the tutor only connects to the required ...

  15. questionHow can I block Flash files?
    To block flash files, we would recommend that you create two policies and merge them into a single, flash blocking policy group. 1. Create a website blocking policy - Make sure that you have administrative rights to AB Tutor - On the menu bar, go to Policies, Policy Manager - Select 'Add new... ...

  16. questionHow can a student initiate chat?
    The only way a student can initiate chat with the tutor is if an 'Enable Privacy Policy' has been set. To create a privacy policy, follow the steps below: 1. On the menu bar, go to Policies, Policy Manager, Add New, Enable Privacy. Depending on how your administrator has set up AB Tutor, i ...

  17. questionCan multiple Tutors connect to the same client machines at the same time?
    Yes, AB Tutor can have multiple tutors connected to the same clients at the same time. There are no configuration changes needed to utilise this facility. But we would highly recommend that only one connected tutor manages policies as applying multiple policies at the same time can cause some ...

  18. questionCan I import a list of websites to be blocked?
    It is possible to import a list of websites to be blocked. To do so, create your list as a .txt file and, then within AB Tutor, take the following steps: 1. Within Policy Manager, create a 'Block Web Sites' policy. 2. Click the radio button to allow access all sites and, 3. Click on 'import' t ...

  19. questionCan I delete message histories from chat?
    The message histories that you see are stored in your personal registry file and will be not be visible to anyone else but yourself. However, if you wish to delete the message history, you can do it as follows: 1. Check that you have access to our own registry settings. 2. Make sure that AB ...

  20. questionIs it possible to view two different groups on the two screens of a dual monitor computer?
    Yes - it is possible to view different sets of machines on two screens, although if you have set up classroom groups it is not possible to open one group in one window and another group in another window. You need to connect to all computers at the same time, but only view one set of computers i ...


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