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Problem with AB Clipboard

 
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Simon



Joined: 02 Feb 2007
Posts: 12
PostPosted: Mon Mar 30, 2009 9:40 am    Post subject: Problem with AB Clipboard Reply with quote
We have a problem on a couple of our client PCs. When they are using MS Word, occasionally an error is popping up saying "ABClipboard: ABClient.exe - Application Error", it then gives the location of a software exception. I've not been able to reproduce the issue while I'm watching, but am assured they are not doing anything out of the ordinary that could throw an issue. It only seems to happen in Word.
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Simon



Joined: 02 Feb 2007
Posts: 12
PostPosted: Mon May 11, 2009 2:57 pm    Post subject: Re: Problem with AB Clipboard Reply with quote
Simon wrote:
We have a problem on a couple of our client PCs. When they are using MS Word, occasionally an error is popping up saying "ABClipboard: ABClient.exe - Application Error", it then gives the location of a software exception. I've not been able to reproduce the issue while I'm watching, but am assured they are not doing anything out of the ordinary that could throw an issue. It only seems to happen in Word.

Any update on this? I'm being pestered to get it sorted.
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Andy



Joined: 11 Apr 2005
Posts: 142
PostPosted: Tue May 12, 2009 9:49 am    Post subject: Reply with quote
We think this may be to do with the new v6 Keyword monitoring policy. Try removing this policy to see if that makes a difference. We are looking at what can cause this and possibly find a alternative solution.

Andy
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